22bt Privacy Policy

Introduction

Welcome to 22bt. We are committed to protecting your privacy and handling your personal information with the highest standards of care and transparency. This Privacy Policy explains what data we collect when you use our platform, how we use it, how we protect it, and your rights as a user operating from Bangladesh or elsewhere.

By accessing or using 22bt — whether through our website, mobile browser, or any associated application — you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our services.

Information We Collect

We collect the following categories of personal information when you register, transact, or interact with our platform:

• Identity information: full name, date of birth, gender, nationality, and government-issued identification documents required for account verification (KYC).
• Contact information: email address, mobile phone number, and residential address (city, district, postal code) within Bangladesh.
• Financial information: payment method details including bKash account numbers, Nagad wallet IDs, Rocket mobile banking references, Upay account data, Visa and Mastercard transaction references (we do not store full card numbers).
• Technical and device data: IP address, browser type and version, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), pages visited, session duration, and referral source.
• Gameplay and betting records: game history, betting activity, wagering amounts in BDT, transaction logs, bonus usage, and responsible gaming preferences or limits you have set.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable regulations.

How We Use Your Information

22bt uses your personal information strictly for legitimate operational and user-service purposes. Specifically, we use your data to:

• Create and manage your account, verify your identity (KYC), and authenticate your logins securely.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintain accurate financial records.
• Deliver and improve our platform services including cricket betting, live casino, slots, and crash games, personalising your experience based on gameplay history.
• Send you transactional communications (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional offers tailored to Bangladeshi players.
• Comply with applicable legal obligations, fraud detection, anti-money laundering (AML) requirements, and responsible gaming mandates.
• Analyse aggregate usage patterns to improve site performance, fix bugs, optimise the mobile experience, and conduct internal analytics — all in anonymised or pseudonymised form where possible.

Payment Data & Financial Information

All financial transactions on 22bt are handled with SSL encryption. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or any card-based method, the transaction is authenticated directly through the respective payment gateway. 22bt does not store raw card numbers, full bKash PINs, or Nagad security codes on our servers.

We retain transaction reference IDs, timestamps, amounts in BDT, and payment method type for a period mandated by operational and regulatory requirements. This data is used solely for dispute resolution, audit trails, and financial reporting.

Cookies and Tracking Technologies

22bt uses cookies and similar tracking technologies to improve site functionality, remember your preferences, and analyse how users interact with our platform. We use three categories of cookies:

• Essential cookies: required for core site functionality such as keeping you logged in, maintaining your session, and processing transactions securely.
• Analytics cookies: help us understand aggregate traffic patterns, popular game categories (slots, cricket, fishing), and page performance so we can continuously improve the 22bt experience.
• Preference cookies: store your language settings, game display preferences, and any responsible gaming limits you have configured, so they persist across sessions.

You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain core features from functioning correctly.

Data Sharing and Disclosure

22bt does not sell, rent, or trade your personal information to third parties. We may share data only in the following strictly limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank receive only the minimum data necessary to process your transaction.
• Technology and service providers: game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming) and infrastructure partners may receive anonymised or pseudonymised technical data necessary to provide their services. They are contractually bound to protect your data.
• Legal and regulatory requirements: where required by law, court order, or a legitimate request from a competent authority, we may disclose the minimum necessary personal information. We will notify you of such disclosure where legally permitted to do so.

We do not share your data for advertising profiling, cross-site tracking, or any purpose beyond those listed above.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period as required to fulfil legal, regulatory, and operational obligations. Typically, transactional and financial records are retained for a minimum of five years following the close of an account or the completion of a transaction, in line with financial record-keeping standards applicable in Bangladesh.

Once the applicable retention period expires and no legal hold is in effect, we will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

Your Rights

As a user of 22bt, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, including a summary of how it is being used.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: in certain circumstances (e.g. where data is no longer necessary for its original purpose), you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to pause or limit how we use your data while a complaint or request is being resolved.
• Right to data portability: where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format.

We aim to respond to all data rights requests within 30 days. Where a request is complex or involves a high volume of data, we may extend this period and will notify you accordingly.

Data Security

22bt implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing, and automated monitoring for suspicious activity patterns.

While we take every reasonable step to protect your data, no system connected to the internet can guarantee absolute security. We encourage you to use a strong, unique password for your 22bt account, enable any available two-factor authentication, and never share your login credentials with anyone.

Third-Party Links and Integrations

Our platform integrates game content from third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own privacy policies and data protection practices. While we vet all partners for security compliance, 22bt is not responsible for the data practices of third-party studios or payment processors once data leaves our system boundary. We recommend reviewing the privacy documentation of any provider whose services you access.

Age Restriction and Child Safety

22bt is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. During the registration process, users are required to confirm their age and submit identity documents for KYC verification. If we discover that a user is under 21, their account will be suspended immediately and any associated data will be deleted in accordance with this Privacy Policy.

Changes to This Privacy Policy

22bt reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform, and we will update the "Last Updated" date at the top of this page. Continued use of the 22bt platform following any update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically. If you have any questions or concerns about how your data is handled, please do not hesitate to contact our support team at [email protected] — we are available to assist players across Bangladesh seven days a week.