Terms & Conditions

Introduction

Welcome to 22bt, an online casino and sports betting platform serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Cox's Bazar. These Terms & Conditions govern your access to and use of the 22bt website, mobile interface, games, and related services (collectively referred to as the "Platform").

By registering an account, accessing any portion of the Platform, or placing any bet or wager, you confirm that you have read, understood, and accepted these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must immediately stop using the Platform. 22bt reserves the right to update these terms at any time, and continued use of the Platform constitutes acceptance of any revised terms.

1. Eligibility & Account Registration

To open and maintain an account with 22bt, you must satisfy all of the following eligibility requirements at the time of registration and throughout your continued use of the Platform:

• You must be at least 21 years of age. 21+ only. Underage gambling is strictly prohibited.
• You must be a resident of Bangladesh or otherwise legally permitted to use the Platform in your jurisdiction.
• You must provide accurate, complete, and current registration details. Providing false information is grounds for immediate account closure.
• You may only hold one (1) active account per person. Creating multiple accounts to exploit bonuses or circumvent restrictions is strictly forbidden.
• You must not be a self-excluded player or otherwise restricted from gambling activity on the Platform.

22bt reserves the right to refuse registration, suspend, or permanently close any account at its sole discretion if these eligibility requirements are not met or if there is reasonable suspicion of fraudulent activity.

2. Account Security & Verification

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. 22bt will not be held liable for any losses arising from unauthorized account access resulting from your failure to keep your credentials secure.

22bt conducts Know Your Customer (KYC) verification to confirm the identity of all players. Before processing any withdrawal, we may require you to submit one or more of the following documents:

• A valid government-issued National ID Card (NID), passport, or driving licence.
• Proof of address (e.g., utility bill or bank statement dated within the last three months).
• Proof of payment method ownership (e.g., screenshot or confirmation of the registered bKash or Nagad account number).

Failure to complete KYC verification within the time frame requested may result in your account being suspended and any pending withdrawal requests being placed on hold until verification is successfully completed.

3. Deposits & Withdrawals

22bt supports a range of payment methods tailored for Bangladeshi players. Accepted deposit channels include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). Minimum deposit and withdrawal thresholds apply and are displayed at the cashier.

Deposits

Deposits are credited to your account balance in real time upon confirmation from the payment provider. 22bt does not charge fees for standard deposits; however, your payment provider may apply their own transaction charges. It is your responsibility to check any third-party fees before initiating a deposit. Deposits made via bKash or Nagad are typically reflected within minutes during Bangladesh Standard Time (BST, UTC+6) banking hours.

Withdrawals

Withdrawal requests are subject to identity verification as described in Section 2. Once KYC is complete, withdrawal requests are processed within one (1) to three (3) business days. 22bt does not guarantee a specific processing time as this may be affected by external factors including payment provider availability and bank processing schedules. The following conditions apply to all withdrawals:

• Withdrawals must be made to the same payment method used for the original deposit where technically possible.
• Any active bonus funds must meet the applicable wagering requirement before a withdrawal can be processed.
• 22bt reserves the right to withhold withdrawal requests pending review if suspicious activity is detected on the account.

4. Bonuses & Promotions

22bt offers a variety of promotional incentives including welcome bonuses, reload bonuses, free spins, and cashback offers. All bonuses are subject to their individual terms and wagering requirements, which are communicated clearly at the time the offer is presented. The following general conditions apply to all bonuses and promotions:

• Bonuses are intended for recreational players only. Professional bettors or players employing systematic bonus arbitrage strategies may have their bonus privileges revoked.
• Only one welcome bonus is available per new player. Creating additional accounts to claim multiple welcome bonuses constitutes fraud.
• All wagering requirement calculations are based on the bonus amount only, unless stated otherwise on the specific promotion page.
• 22bt reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, particularly if evidence of abuse or system exploitation is identified.

Bonus funds and winnings derived from bonus play may not be withdrawn until the stated rollover requirement has been satisfied in full. Any attempt to withdraw before meeting the rollover will result in the forfeiture of the bonus and associated winnings.

5. Betting Rules & Fair Play

All bets placed on 22bt are final once confirmed. It is the player's responsibility to ensure that any bet placed is intended, accurate, and correctly configured before confirmation. 22bt cannot be held responsible for bets placed in error where the player confirms the wager.

22bt is committed to maintaining a fair and transparent gaming environment. All casino games use certified Random Number Generator (RNG) technology, and live dealer games are operated by reputable third-party studios including Evolution Gaming, Ezugi, and Pragmatic Play. In the event of a technical malfunction during a game round, the following rules apply:

• If a game round cannot be completed due to a verified server-side technical failure, all bets placed during that round will be voided and stakes returned to the player.
• Client-side connection issues (e.g., the player's internet disconnecting) do not entitle the player to a void or refund. The outcome of a completed round stands regardless of whether the player was able to view it.
• Errors in paytable display due to a software defect do not establish a valid claim. 22bt will honour only payouts that reflect the game's intended mathematical configuration.

6. Prohibited Activities

The following activities are strictly prohibited on the 22bt Platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Money laundering or any attempt to use the Platform to disguise the origin of unlawfully obtained funds.
• Collusion with other players, use of automated betting software, bots, scripts, or any form of artificial play assistance.
• Exploiting software errors, loopholes, or undocumented features to gain an unfair advantage over the house or other players.
• Attempting to access or tamper with the Platform's back-end systems, databases, APIs, or security infrastructure.

22bt employs advanced fraud detection systems operating around the clock. All accounts and transaction patterns are monitored. Any player found to be engaging in prohibited activities forfeits all balances, bonuses, and winnings, with no right of appeal.

7. Intellectual Property

All content on the 22bt Platform, including but not limited to text, graphics, logos, game interfaces, software code, audio, and video materials, is the exclusive intellectual property of 22bt or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment purposes.

You may not reproduce, copy, redistribute, resell, or create derivative works based on any Platform content without the prior written consent of 22bt. Unauthorised use of Platform content may constitute a violation of copyright law and will be pursued accordingly.

8. Limitation of Liability

To the fullest extent permitted by applicable law, 22bt, its directors, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform. This includes, without limitation, loss of winnings, loss of data, loss of goodwill, or any other intangible losses.

22bt makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. Where statutory consumer protections apply and cannot be excluded, 22bt's total aggregate liability shall not exceed the total amount deposited by the player in the thirty (30) days immediately preceding the event giving rise to the claim.

9. Amendments & Governing Law

22bt reserves the right to amend, modify, or replace any part of these Terms & Conditions at any time. We will make reasonable efforts to notify registered players of material changes via email or an on-Platform notification. Where a change is required urgently for legal, regulatory, or security reasons, it may take effect immediately without prior notice. It is your responsibility to review these terms periodically to stay informed of any updates.

These Terms & Conditions and any dispute arising out of or in connection with the Platform shall be governed by and construed in accordance with generally accepted principles of international online gaming law. 22bt operates as a safe and reliable platform committed to SSL encryption, fair play certification, and responsible gaming. Any disputes that cannot be resolved through direct communication with our support team will be referred to independent arbitration.

10. Responsible Gaming Commitment

22bt is firmly committed to promoting responsible gaming practices across Bangladesh. We believe that gambling should remain an enjoyable recreational activity and never become a source of financial hardship or emotional distress. Players are encouraged to set personal deposit limits, session time reminders, and loss limits through their account settings. If at any point you feel that your gambling activity is becoming difficult to control, we urge you to visit our Responsible Gaming page immediately.

Self-exclusion tools are available to all registered players at no cost. Players aged 21 and above may request a temporary cooling-off period of 24 hours, 7 days, or 30 days, or a permanent self-exclusion from the Platform. During any active self-exclusion period, 22bt will not process new deposits or accept new bets from the excluded player. Please gamble responsibly. For adults aged 21 and above only.

11. Contact & Dispute Resolution

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the Platform, you are encouraged to contact our customer support team in the first instance. Our support team is available around the clock to assist players across Bangladesh, from Dhaka to Cox's Bazar. You can reach us by email at [email protected]. Please include your registered account username and a clear description of your query or complaint to help us respond efficiently.

22bt aims to acknowledge all support queries within twenty-four (24) hours and resolve the majority of complaints within five (5) business days. Where a complaint cannot be resolved to your satisfaction through direct support engagement, you may request escalation to our internal disputes team for a formal review. All formal complaints are treated with strict confidentiality and reviewed impartially.